Experience-based leadership approach
The 4Ps of Digital Experience - Platform, People, Process, and Planning - form a practical, experience-based framework to help digital leaders move from strategy to execution.
Built by Alison Sainsbury, it's based on years of hands-on transformation work across industries, and it reflects the real-world complexity of delivering digital experience in modern organisations.
In a world of ever-evolving martech stacks, AI acceleration, and rising customer expectations, this framework helps you focus on what matters: aligning your systems, teams, and decisions to create meaningful, measurable outcomes.
Whether you're leading a full re-architecture or just trying to get your data and content to play nicely, the 4Ps give you a shared language and a structured way to move forward.
Digital leadership isn’t just about knowing what needs to change; it’s about knowing how to make it happen.
The 4Ps of DX - Platform, People, Process, and Planning - form the foundation of execution, but it’s leadership that brings them to life and orchestrates your vision.
These four attributes consistently show up in successful digital experience projects:
Clarity
Define and communicate a shared vision that teams can act on with confidence.
Ambition
Aim beyond incremental change to inspire bold thinking and transformation.
Alignment
Unite teams, stakeholders, and systems around common goals and language.
Adaptiveness
Evolve strategies and behaviours to stay ahead in a dynamic landscape.
These aren’t just ideas—they’re the principles we work with every day to help digital leaders turn complexity into clarity, and vision into action.